Shipping, Exchanges & Returns
EXCHANGE / RETURN POLICY
We offer free exchanges/ returns of our products. Exchanges will be subject to availability of inventory. If the requested size is not available, we will offer an exchange in another product of the same price or a refund.
To process an exchange or return please email us on care@tomandlucas.com with your order details.
All exchange or return requests should be made within 7 days of receiving the product. All original tags should be there on the product and the product should not be used.
Once the request is received, our team will arrange for a pick up of the product, inspect it and issue the refund once all conditions are satisfied. Refunds take 4-5 working days to process.
International exchanges/ returns will not be processed.
For all products purchased from any website/ marketplace other than www.tomandlucas.com, we cannot offer any direct alterations/ exchanges/ returns/ refunds. This will have to be requested directly with the website/ marketplace from where the order was placed.
OTHER QUERIES
Do you ship outside/or anywhere in India?
Yes, we ship all over the world.
How much does shipping cost?
Shipping is free for orders above INR 1,000/- within India. For international shipping following are the charges:
1-2 pants INR 2,000/-
3-4 pants INR 3,500/-
5-6 pants INR 5,000/-
7-8 pants INR 6,500/-
How long will it take for me to receive my order?
You should expect to receive your order between 10-14 days from the day the order is placed for custom-made pants and 8-10 days for Ready to wear Pants.
Are there any duties and taxes?
All prices include 5% & 12% GST depends on price slabs.
How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/telephone.
How do I track my order?
Once your order is shipped out, we will send you a tracking number/ AWB via email.
How can we contact you?
Email us at care@tomandlucas.com.