Privacy Policy

At TOM AND LUCAS, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to the practices described below.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing details when you place an order or create an account.
• Usage Data: Information about how you browse and interact with our website, including IP address, browser type, pages visited, and time spent on the site.
• Payment Information: We do not store your payment card details. All transactions are processed securely through our payment partners.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and customer support communications
• Improve our website, products, and overall shopping experience
• Send promotional emails and offers (only if you have opted in)
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers (such as shipping partners and payment processors) solely to fulfil your orders. These partners are obligated to keep your information confidential.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@tomandlucas.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@tomandlucas.com.